Hotels & Restaurants — detect what your guests never say to your face

Your guests post their real feedback on Google, Booking and TripAdvisor. They send photos. They leave signals. custovox.ai reads all of them — automatically, in 48 hours.

Google Reviews Booking TripAdvisor Customer photos 5 native languages

Three problems every hotel and restaurant faces

Your score hides critical incidents

A 4.2 average can hide recurring hygiene issues, damaged equipment or service failures — invisible until they go viral.

Customer photos contain your most urgent alerts

Mold, stains, cold dishes, foreign objects — your customers photograph everything. Almost no one analyzes these images systematically.

Corporate clients leave without warning

They don't complain. They just don't renew. PredictIQ detects their weak signals 3 to 6 weeks before they disappear.

Hundreds of thousands of reviews and photos — analyzed automatically

Whether you manage 1 establishment or 500, custovox.ai processes the same volume with the same precision. No manual reading. No sampling. Every signal counts.

483,724+conversations analyzed
100,000+photos processed
48hturnaround — any volume

Two use cases — same platform

A 4-star hotel — 80 rooms

The manager receives reviews from Google, Booking and TripAdvisor but doesn't know which department is underperforming. Overall score: 4.2 — everything seems fine.

After 3 months of TextIQ + VisualIQ + PredictIQ analysis:

  • 68% of negative mentions relate to corridor noise between 11pm and 1am — never flagged to management
  • VisualIQ detects on customer photos that 3 rooms on the 2nd floor systematically show mold in the bathroom
  • Corporate clients mentioning 'Wi-Fi' in their reviews are 4× more likely not to renew
  • 3-month trend: breakfast satisfaction score up from 61% to 79% after menu change
TextIQVisualIQPredictIQ Discover TextIQ → Discover VisualIQ → Discover PredictIQ →
custovox.ai hotel dashboard — department scores, room photo analysis and 3-month satisfaction trend

The modules used in hospitality

TextIQ

Analyze all your Google, Booking and TripAdvisor reviews — by establishment, by department, by period.

Discover TextIQ →

VisualIQ

Automatically classify customer photos — hygiene issues, damaged equipment, cold dishes, foreign objects. Every photo becomes an actionable alert.

Discover VisualIQ →

PredictIQ

Identify corporate clients at risk of not renewing — before they book elsewhere.

Discover PredictIQ →

What 3 months of analysis changes

Incidents detected fell from 18 in month 1 to 11 in month 2 and 4 in month 3, while overall satisfaction rose from 61% to 71% and 79%. Corrective actions were deployed in month 2.
Overall satisfaction (%, left scale)Incidents detected (per month, right scale)

What you receive

FAQ

Which review platforms do you cover?

Google Reviews, Booking, TripAdvisor, and any CSV export from your PMS or CRM. We retrieve reviews directly on request (free up to 100).

How do customers send their photos?

Via any existing channel — email, WhatsApp, complaint form, or review platform. You collect them, we analyze them.

Can you analyze reviews in several languages?

Yes — 5 native languages: EN, FR, DE, ES, PT-BR. No translation layer — each language is processed natively for maximum accuracy.

You have reviews and photos sitting unread?

Send us your last 100 reviews — full analysis in 48 hours. Free. No credit card.

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