3 use cases
A CRM manager notices her best customers haven't ordered in 6 weeks. PredictIQ had flagged their departure signals 3 weeks earlier — email tone, declining contact frequency, competitor mention in a ticket. A targeted outreach with a personalized offer recovers 60% of at-risk customers.
Key verbatims that triggered the score
After each support call, PredictIQ recalculates the churn score. A customer whose billing issue wasn't resolved on the first call goes from 45% to 78%. The account manager is automatically alerted and calls back the next day — before the formal complaint.
Score progression
150 active clients. PredictIQ identifies 4 clients in the red cluster this month — without them having contacted support. Usage down 40%, last tickets contained disappointment signals. The CS team contacts them proactively, 3 weeks before the renewal date.
Dashboard
