Frequently asked questions about custovox.ai

custovox.ai is a French Voice of Customer analysis platform based on AI and NLP. It automatically analyzes calls, customer reviews, support tickets and emails to detect emotions, escalation risks, churn risk and pain points, without a data team.

A standard sentiment analysis tool tells you whether a review is positive or negative. custovox.ai goes further. It identifies the precise emotion, detects escalation risks and predicts churn. It analyzes voice and images as well as text, and statistically validates its results.

custovox.ai analyzes text (reviews, tickets, emails, survey verbatims), voice (calls, interviews, podcasts) and images (photos of products, claims, property inspections). These analyses are split into five modules: TextIQ, VoiceIQ, VisualIQ, PredictIQ and SearchIQ.

custovox.ai natively analyzes five languages, and analysis remains possible in other languages. You can compare customer feedback from several countries with the same method.

With custovox.ai, you import your customer reviews, tickets or call transcripts. The TextIQ module then identifies recurring themes, emotions, pain points and unmet needs. Results are statistically validated, so you can tell a real recurring problem from an isolated case. A concrete example: what analyzing 200 G2 reviews revealed.

custovox.ai spots the signals in customer conversations that come before a departure. It combines language analysis (TextIQ, VoiceIQ) with predictive modeling (PredictIQ), so you can act before the customer cancels.

custovox.ai relies on a proprietary escalation detection model, tested on real call center conversations. It identifies exchanges likely to turn into a complaint or a customer departure, so supervisors can step in in time.

custovox.ai relies on its own analysis models and scripts, specialized in customer relations and fine-tuned with anonymized data. For each analysis, custovox.ai uses the best-suited model.

No. custovox.ai is designed for customer service, marketing and quality teams with no technical skills. Analyses are delivered ready to use.

Yes. custovox.ai offers an API with a single key and separate modules, so you can connect your existing customer service tools.

custovox.ai accepts all customer data formats: text files and spreadsheets (CSV, Excel, TXT), exports from your support or CRM tools, emails, audio files (MP3, WAV…) and images (JPG, PNG…). You send your data as is, with no technical preparation.

No. With custovox.ai, your data is used only to produce your analyses and is never used to train models.

custovox.ai is published by a French company and hosts your data in France. Analyses are run with its own scripts, without sending your data to third-party AI providers.

custovox.ai protects your data at every step. It is hosted in France and encrypted both in transit (HTTPS/TLS) and at rest (AES-256 encryption). Access is restricted to authorized people only, with strong authentication and access logging. Personal data (names, phone numbers, email and postal addresses) is anonymized before analysis. Finally, your data is never used to train models. Details are in our privacy policy.

custovox.ai keeps your data only for the duration of your subscription. You can request its deletion at any time: it is carried out within 30 days. When your subscription ends, your data is deleted within 30 days. For the free case study, it is deleted 30 days after the results are delivered.

Yes. custovox.ai signs a data processing agreement (DPA) with its customers, in line with Article 28 of the GDPR. This contract specifies how your data is processed, protected and deleted. To get one, contact us.

custovox.ai analyzes your first 100 customer reviews or tickets for free and delivers the results within 48 hours. No credit card, no data team, and no commitment. Request my free case study.

custovox.ai starts at $89 per month (excl. tax), with four plans from Starter to Enterprise (custom quote).

Yes. Every custovox.ai plan, monthly or yearly, renews automatically and can be cancelled at any time: the cancellation takes effect at the end of the current period (month or year).

Yes. The custovox.ai partner program lets agencies bring NLP analyses into their client work, white-label or co-branded. It includes multi-client access, a recurring commission and dedicated support. Contact us to discuss it.