# custovox.ai

> custovox.ai reads your customer conversations — calls, reviews, support tickets and emails — and shows what your customers are telling you that your metrics don't: emotions, recurring irritants, escalation risk and churn-risk signals. 5 native languages, no data team, data hosted in France. Published by Corpstxt (SASU, Wambrechies, France). The easiest way to try it is the free case study: 100 of your reviews or tickets analyzed, results within 48 hours, no credit card.

## Who it is for
- Customer success, customer experience, support and call-center teams that collect thousands of reviews, tickets, emails or calls and cannot read them all.
- SMBs and mid-market companies looking for a lighter, GDPR-compliant alternative to enterprise VoC suites (e.g. Qualtrics, Medallia), with published prices.
- Developers: open-source MCP servers usable from Claude Code, Claude Desktop or any MCP client (see below).

## Key facts
- Plans (excl. tax): Starter $89/month, Growth $299/month, Scale $699/month on the English site (USD); Starter €89, Growth €299, Scale €699 per month excl. VAT on the French site (EUR); Enterprise on quote. Yearly billing = 2 months free. Details: https://custovox.ai/pricing
- Every plan (monthly or yearly) renews automatically and can be cancelled at any time; cancellation takes effect at the end of the current period.
- 4 analysis modules: TextIQ (sentiment, emotions, topics, summaries of reviews/tickets/emails — all plans), PredictIQ (churn-risk score 0–100 per customer — Growth and above), VoiceIQ (call transcription, emotions, escalation detection — Scale), VisualIQ (customer photos — Scale). Plus SearchIQ, semantic search across the customer archive (Growth and above).
- Native languages: English, French, German, Spanish, Brazilian Portuguese.
- Integrations: CSV / Excel import on all plans; Zendesk, Freshdesk, HubSpot, Salesforce in beta on request (Growth and above); full API on Scale.
- Analyses run with custovox.ai's own models and scripts.

## Data protection (single source: https://custovox.ai/security-gdpr)
- Customer data is hosted in France, encrypted in transit and at rest, and never used to train or improve models.
- A data processing agreement compliant with GDPR Article 28 is signed with every paying customer; Enterprise customers can get a custom DPA.
- Retention: free case study — 30 days after report delivery; active subscription — contract duration + 30 days; optional longitudinal history — 24 rolling months; after cancellation — 30 days to retrieve data, then permanent deletion. On written request, deletion within 72 hours, whatever the situation.

## Evidence, and what each figure means
- 427,536 real interactions analyzed in custovox.ai's foundational research, before launch: 4 studies in 4 domains (customer reviews, medical consultations, corporate communications…), 5 NLP methods validated. Research: https://custovox.ai/research
- 483,724+ customer conversations analyzed in total: the 427,536 research interactions plus the conversations analyzed since (studies, customer analyses and tests).
- R²=0.848 on custovox.ai's customer-satisfaction model: 84.8% of the variation in customer satisfaction is explained, on test data independent from the training corpus. This measures satisfaction modelling; it is not, by itself, a measure of churn-prediction accuracy.
- PredictIQ's churn-risk score ranks customers by the linguistic patterns associated with departure risk in their messages (word associations, recurring expressions, tone shifts). It is a risk ranking to prioritize follow-up, not a guarantee: no general precision, recall or lead-time figure is published yet.
- The G2 review study (200 reviews) found onboarding confusion in 34% of the negative reviews — a share of negative reviews, not of all customers: https://custovox.ai/blog/g2-reviews-nlp-analysis

## Open-source MCP servers (GitHub, PyPI and the official MCP registry)
- custovox-sentiment — 5-level sentiment (Very Negative → Very Positive), EN/FR/DE/ES/PT-BR, batch up to 50 texts: https://pypi.org/project/custovox-sentiment/
- custovox-emotion — 7 labels (joy, anger, fear, sadness, surprise, disgust, neutral), English, batch up to 50 texts: https://pypi.org/project/custovox-emotion/
- custovox-ticket-scorer — support ticket priority, category, sentiment and escalation risk (priority and category most accurate in English): https://pypi.org/project/custovox-ticket-scorer/
- custovox-review-analyzer — sentiment breakdown of up to 100 customer reviews, with short summaries of the positive and negative reviews (multilingual sentiment, English summaries): https://pypi.org/project/custovox-review-analyzer/
- They run locally with open models; the hosted custovox.ai platform adds the modules, reports, integrations and data protection above.

## Customer-experience data cited in custovox.ai articles (third-party sources)
- 40% of US customers stopped buying from a company after poor customer service (2020).
- Customer retention rate by industry: hospitality 55%, retail 63%, media 84% (CustomerGauge / MIT CISR, 2018 data).
- 61% of US e-commerce companies use AI for customer service (OnePoll / Storyblok, 2025).
- 12% of call centers don't track customer satisfaction (CTI Forum / Liveops).
- US online retail customer satisfaction (ACSI): 78 in 2000, 79 in 2026.

## AI market context cited in custovox.ai articles (Statista Market Insights, 2025)
- NLP market: $126.05B in 2025 → $869B by 2032.
- Global AI market: $572.96B; generative AI: $288.4B; machine learning: $212B → $552B by 2032; computer vision: $103.13B.

## Main pages
- [custovox.ai — AI Voice of Customer analysis: reviews, calls, tickets](https://custovox.ai/): custovox.ai uses AI to analyze your calls, customer reviews, tickets and emails to detect emotions and predict escalation and churn risks, in 5 languages, with no data team.
- [custovox.ai — Analyse IA de la voix du client : avis, appels, tickets](https://custovox.ai/fr/): custovox.ai analyse par IA vos appels, avis clients, tickets et e-mails pour détecter émotions, prédire les risques d'escalade et de churn, en 5 langues et sans équipe data.
- [custovox.ai FAQ — AI Voice of Customer analysis, data, security, pricing](https://custovox.ai/faq): Everything about custovox.ai: how AI analysis of calls, reviews and tickets works, the models used, data hosting in France, security, pricing and the free case study.
- [FAQ custovox.ai — Analyse IA de la voix du client, données, sécurité, prix](https://custovox.ai/fr/faq): Toutes les réponses sur custovox.ai : fonctionnement de l'analyse IA des appels, avis et tickets, modèles utilisés, hébergement des données en France, sécurité, prix et étude de cas gratuite.
- [custovox.ai pricing — customer sentiment analysis from $89/month](https://custovox.ai/pricing): Compare custovox.ai plans: Starter $89, Growth $299, Scale $699, Enterprise on quote. Sentiment analysis of reviews, tickets, calls and images. Cancel anytime, automatic renewal. Hosted in France.
- [Tarifs custovox.ai — Analyse de sentiment client à partir de 89 €/mois](https://custovox.ai/fr/tarifs): Comparez les plans custovox.ai : Starter 89 €, Growth 299 €, Scale 699 €, Enterprise sur devis. Analyse de sentiment client, tickets, appels et images. Résiliable à tout moment, renouvellement automatique. Hébergé en France.
- [How custovox.ai works — from your data to your report in 48 hours](https://custovox.ai/how-it-works): custovox.ai analyzes your customer reviews, tickets, calls and photos within 48 hours. Here's how: data import, NLP analysis, PDF or Excel report, concrete decisions.
- [Comment fonctionne custovox.ai — De vos données au rapport en 48h](https://custovox.ai/fr/comment-ca-marche): custovox.ai analyse vos avis, tickets, appels et photos clients en 48h. Voici comment : import des données, analyse NLP, rapport PDF ou Excel, décisions concrètes.
- [custovox.ai Integrations — CSV, Zendesk, HubSpot, Salesforce, Google Reviews](https://custovox.ai/integrations): custovox.ai works with your existing tools: CSV, Excel, Zendesk, Freshdesk, HubSpot, Salesforce, Google Reviews, Trustpilot. API available on request.
- [Intégrations custovox.ai — CSV, Zendesk, HubSpot, Salesforce, Google Reviews](https://custovox.ai/fr/integrations): custovox.ai fonctionne avec vos outils : CSV, Excel, Zendesk, Freshdesk, HubSpot, Salesforce, Google Reviews, Trustpilot. API disponible sur demande.
- [About custovox.ai — Why we built it](https://custovox.ai/about): custovox.ai was built on a simple frustration: thousands of companies collect customer reviews and calls but almost none analyze them. AI finally makes this accessible.
- [À propos de custovox.ai — Pourquoi nous l'avons créé](https://custovox.ai/fr/a-propos): custovox.ai est né d'une frustration simple : des milliers d'entreprises collectent des avis et des appels clients sans jamais les analyser. L'IA rend enfin ça accessible.
- [Security & GDPR](https://custovox.ai/security-gdpr): custovox.ai hosts your data in France, never uses it to train models, and guarantees deletion within 30 days of contract end. GDPR-compliant by design.
- [Sécurité & RGPD](https://custovox.ai/fr/securite-rgpd): custovox.ai héberge vos données en France, ne les utilise jamais pour entraîner ses modèles, et garantit la suppression sous 30 jours après fin de contrat. Conforme RGPD par conception.
- [The Research Behind custovox.ai — 427,000+ Interactions Analyzed Before Launch](https://custovox.ai/research): custovox.ai is built on foundational research analyzing 427,536 real interactions — customer reviews, medical consultations, corporate speeches. The science behind the platform.
- [La recherche derrière custovox.ai — 427 000+ interactions analysées avant le lancement](https://custovox.ai/fr/recherche): custovox.ai est fondé sur des recherches analysant 427 536 interactions réelles — avis clients, consultations, discours corporate. La science derrière la plateforme.

## Solutions
- [Retail & E-commerce Customer Sentiment Analysis](https://custovox.ai/solutions/retail): custovox.ai analyzes your Google reviews, support tickets and customer photos to detect what drives satisfaction and churn across your stores and products. Results in 48 hours.
- [Analyse sentiment retail & e-commerce](https://custovox.ai/fr/solutions/retail): custovox.ai analyse vos avis Google, tickets SAV et photos clients pour détecter ce qui génère satisfaction et départ client dans vos magasins et sur vos produits. Résultats en 48h.
- [Hospitality Customer Sentiment Analysis — Hotels & Restaurants](https://custovox.ai/solutions/hospitality): custovox.ai analyzes Google, Booking and TripAdvisor reviews, customer photos and staff interactions to detect what drives satisfaction and churn in hotels and restaurants. Results in 48 hours.
- [Analyse sentiment hôtellerie & restauration](https://custovox.ai/fr/solutions/hospitality): custovox.ai analyse vos avis Google, Booking et TripAdvisor, photos clients et interactions pour détecter ce qui génère satisfaction et départ dans vos hôtels et restaurants. Résultats en 48h.
- [Call Center & BPO Customer Intelligence](https://custovox.ai/solutions/call-centers): custovox.ai analyzes 100% of your calls automatically — escalation detection, recurring call reasons, agent performance, churn risk. No manual listening. Results in 48 hours.
- [Intelligence client Call Center & BPO](https://custovox.ai/fr/solutions/call-centers): custovox.ai analyse 100% de vos appels automatiquement — détection d'escalade, motifs récurrents, performance agents, risque de départ. Sans écoute manuelle. Résultats en 48h.
- [SaaS Customer Intelligence — Churn Prediction & Product Insights](https://custovox.ai/solutions/saas): custovox.ai detects churn signals in your customer messages before they cancel. Linguistic patterns, probability scores, MRR at risk — for CS and Product teams. Results in 48 hours.
- [Intelligence client SaaS — Prédiction de départ & insights produit](https://custovox.ai/fr/solutions/saas): custovox.ai détecte les signaux de départ dans les messages de vos clients avant qu'ils résilient. Patterns linguistiques, scores de probabilité, MRR à risque — pour équipes CS et Product. Résultats en 48h.
- [Agency & Consulting Partner Program](https://custovox.ai/solutions/agencies): custovox.ai offers a dedicated white-label partner program for marketing agencies and consulting firms. Deliver NLP-powered customer intelligence under your own brand. Contact us for our agency offer.
- [Programme partenaire agences & cabinets conseil](https://custovox.ai/fr/solutions/agencies): custovox.ai propose un programme partenaire white-label dédié aux agences marketing et cabinets conseil. Livrez des analyses NLP sous votre propre marque. Contactez-nous pour notre offre agence.

## Features
- [custovox.ai modules — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/features/): Discover custovox.ai's 4 analysis modules: sentiment analysis, call transcription, visual analysis and churn prediction. From $89/month.
- [Modules custovox.ai — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/fr/fonctionnalites/): Découvrez les 4 modules d'analyse client de custovox.ai : sentiment, transcription appels, analyse visuelle, prédiction churn. À partir de 89 €/mois.
- [TextIQ — Customer Sentiment and Emotion Analysis on Reviews and Tickets](https://custovox.ai/features/textiq/): TextIQ automatically analyzes sentiment, 6 emotions and recurring topics in your Google reviews, support tickets and emails. 5 native languages.
- [TextIQ — Analyse de sentiment et d'émotions sur vos avis et tickets clients](https://custovox.ai/fr/fonctionnalites/textiq/): TextIQ analyse automatiquement le sentiment, 6 émotions et les thèmes récurrents dans vos avis Google, tickets support et emails clients. 5 langues natives.
- [VoiceIQ — Call Transcription and Customer Sentiment Analysis](https://custovox.ai/features/voiceiq/): VoiceIQ transcribes and analyzes your customer calls: escalation detection, emotions, recurring call reasons. Available on Scale plan.
- [VoiceIQ — Transcription et analyse de sentiment de vos appels clients](https://custovox.ai/fr/fonctionnalites/voiceiq/): VoiceIQ transcrit et analyse vos appels téléphoniques : détection d'escalade, émotions, motifs d'appels récurrents. Disponible sur plan Scale.
- [VisualIQ — Automatic Analysis of Customer Photos for Hospitality and Retail](https://custovox.ai/features/visualiq/): VisualIQ analyzes photos sent by your customers: dishes, rooms, products. Automatic detection of visual issues. Scale plan.
- [VisualIQ — Analyse automatique des photos clients pour l'hôtellerie et la restauration](https://custovox.ai/fr/fonctionnalites/visualiq/): VisualIQ analyse les photos envoyées par vos clients : assiettes, chambres, produits. Détection automatique des problèmes visuels. Plan Scale.
- [PredictIQ — Churn Probability Score per Customer, from 0% to 100%](https://custovox.ai/features/predictiq/): PredictIQ scores each customer from 0% to 100% churn probability based on NLP analysis of their verbatims. Detect weak signals before cancellation. Growth plan.
- [PredictIQ — Score de probabilité de churn par client, de 0 % à 100 %](https://custovox.ai/fr/fonctionnalites/predictiq/): PredictIQ score chaque client de 0 % à 100 % de probabilité de churn par analyse NLP des verbatims. Détectez les signaux faibles avant la résiliation. Plan Growth.

## Blog (English)
- [Blog — custovox.ai | NLP & Customer Intelligence Insights](https://custovox.ai/blog/): NLP insights, customer experience analysis and data-driven guides from custovox.ai.
- [61% of new global unicorns are AI startups in 2025](https://custovox.ai/blog/61-percent-unicorns-ai-startups-2025): In 2025, 61% of newly minted unicorns worldwide are AI startups. 1 in 5 is an AI agent. What this signal means for business.
- [You target 9 psychological profiles. Do you know which ones stay after purchase?](https://custovox.ai/blog/9-psychological-profiles-customer-voice-of-customer): Realist, frustrated, skeptical, aspirational... Your marketing targets these profiles. But do you know which generates the least support tickets, the most loyalty, and which leaves silently?
- [AI by the numbers: global market overview 2025](https://custovox.ai/blog/ai-market-2025-key-figures): Global AI market reached $572.96 billion in 2025, +130% growth. NLP, Machine Learning, Generative AI: the key figures every business team should know.
- [Will AI change your team's skills? What leaders say in 2025](https://custovox.ai/blog/ai-skills-workforce-leaders-2025): 53% of AI leaders are training their workforce in 2025. 65% of IT employers expect AI as a core skill by 2030. Deloitte and WEF data.
- [The 8 Best Customer Sentiment Analysis Tools in 2027 — Full Comparison](https://custovox.ai/blog/best-customer-sentiment-analysis-tools-2027): Comparison of the 8 best customer sentiment analysis tools for 2027: custovox.ai, Brand24, Qualtrics, SentiSum, Chattermill, Medallia, MonkeyLearn, Sprout Social. Features, pricing and B2B use cases.
- [What Your Customer Reviews Are Really Saying — And Why Your Score Hides It](https://custovox.ai/blog/g2-reviews-nlp-analysis): Your 4.2/5 score looks fine. But 34% of negative reviews mention the same hidden problem. Here's what your customer reviews are really saying — and how to fix it.
- [Generative AI: a $288 billion market in 2025](https://custovox.ai/blog/generative-ai-288-billion-2025): Generative AI market: $288.4 billion in 2025, +238% growth. What business teams need to know now.
- [Generative AI in Europe: behind the US, but accelerating fast](https://custovox.ai/blog/generative-ai-europe-behind-accelerating): Europe represents only 7.8% of the global Gen AI market in 2025. But growth is accelerating. Stakes, opportunities and digital sovereignty.
- [How Companies Stopped Listening to Customers — And How AI Is Changing That](https://custovox.ai/blog/how-companies-stopped-listening-and-how-ai-reads-between-the-lines): Technology corporate discourse changed completely between 2013 and 2025. 'Intelligence' +480%. 'Device' -65%. What this shift reveals about how companies should listen to their own customers.
- [Why Your Best Customers Leave — And How to Detect It 3 Weeks Before They Do](https://custovox.ai/blog/how-nlp-reduces-customer-churn): The decision to leave is made 3 conversations before the cancellation email. Most teams find out too late. Here's how to spot the warning signs weeks in advance — and keep your best customers.
- [Machine learning: the dominant AI segment by 2032](https://custovox.ai/blog/machine-learning-dominant-ai-segment-2032): Machine learning will reach $552 billion by 2032, +204% growth in 2025. What this means for operational teams without a data science background.
- [NLP: from $126 billion to $869 billion in 7 years — AI's fastest-growing segment](https://custovox.ai/blog/nlp-market-126-billion-to-869-billion-2032): The NLP market will reach $869 billion by 2032, up from $126 billion in 2025. +590% in 7 years. The highest absolute growth of any AI segment.
- [Voice assistants and smart speakers: key figures in 2025](https://custovox.ai/blog/voice-assistants-smart-speakers-2025-data): 254 million smart speakers sold in 2025. $22 billion market. Amazon, Google, Baidu: who dominates? What impact for customer-facing businesses?

## Blog (français)
- [Blog — custovox.ai | Insights NLP et intelligence client](https://custovox.ai/fr/blog/): Insights NLP, analyse de l'expérience client et guides fondés sur les données, par custovox.ai.
- [61% des nouvelles licornes mondiales sont des startups IA en 2025](https://custovox.ai/fr/blog/61-pourcent-licornes-mondiales-startups-ia): En 2025, 61% des nouvelles licornes créées dans le monde sont des startups IA. 1 sur 5 est un agent IA. Ce que ce signal signifie.
- [Vous ciblez 9 profils psychologiques. Savez-vous lesquels restent après l'achat ?](https://custovox.ai/fr/blog/9-profils-psychologiques-clients-voix-du-client): Réaliste, frustré, sceptique, aspirationnel... Votre marketing cible ces profils. Mais savez-vous lequel génère le moins de SAV, le plus de fidélité, et lequel part en silence ?
- [Ce que disent vraiment vos avis clients — et pourquoi votre note le cache](https://custovox.ai/fr/blog/analyse-nlp-avis-g2): Votre note de 4,2/5 a l'air correcte. Pourtant 34 % des avis négatifs évoquent le même problème caché. Voici ce que disent vraiment vos avis clients — et comment y remédier.
- [Assistants vocaux et enceintes connectées : les chiffres clés en 2025](https://custovox.ai/fr/blog/assistants-vocaux-enceintes-connectees-chiffres-2025): 254 millions d'enceintes connectées vendues en 2025. Marché à 22 milliards. Amazon, Google, Baidu : qui domine ? Quel impact pour les entreprises ?
- [Comment les entreprises ont arrêté d'écouter leurs clients — et comment l'IA change ça](https://custovox.ai/fr/blog/comment-les-entreprises-ont-arrete-decouter-leurs-clients): Le discours corporate technologique a radicalement changé entre 2013 et 2025. 'Intelligence' +480%. 'Device' -65%. Ce que cette transformation révèle sur la façon dont les entreprises devraient écouter leurs clients.
- [L'IA va-t-elle changer les compétences de vos équipes ? Ce que disent les dirigeants en 2025](https://custovox.ai/fr/blog/ia-competences-equipes-dirigeants-2025): 53% des dirigeants IA forment leurs équipes en 2025. 65% des employeurs IT prévoient l'IA comme compétence fondamentale d'ici 2030. Données Deloitte, WEF.
- [L'IA générative : un marché de 288 milliards en 2025](https://custovox.ai/fr/blog/ia-generative-288-milliards-2025): Marché de l'IA générative : 288,4 milliards de dollars en 2025, +238% de croissance. Ce que les équipes métier doivent savoir.
- [IA générative en Europe : en retard sur les États-Unis, mais en forte accélération](https://custovox.ai/fr/blog/ia-generative-europe-retard-acceleration): L'Europe représente seulement 7,8% du marché Gen AI mondial en 2025. Mais sa croissance s'accélère. Enjeux, opportunités et souveraineté.
- [Machine learning : le segment dominant de l'IA d'ici 2032](https://custovox.ai/fr/blog/machine-learning-segment-dominant-ia-2032): Le Machine Learning atteindra 552 milliards de dollars en 2032. +204% de croissance en 2025. Ce que cela signifie pour les équipes opérationnelles.
- [L'IA en chiffres : état du marché mondial en 2025](https://custovox.ai/fr/blog/marche-ia-mondial-2025-chiffres-cles): Marché IA mondial 572 milliards de dollars en 2025, +130% de croissance. NLP, Machine Learning, IA générative : les chiffres clés pour les entreprises.
- [Les 8 meilleurs outils d'analyse de sentiment client en 2027 — comparatif complet](https://custovox.ai/fr/blog/meilleurs-outils-analyse-sentiment-client-2027): Comparatif des 8 meilleurs outils d'analyse de sentiment client pour 2027 : custovox.ai, Brand24, Qualtrics, SentiSum, Chattermill, Medallia, MonkeyLearn, Sprout Social. Fonctionnalités, prix, cas d'usage B2B.
- [NLP : de 126 milliards à 869 milliards en 7 ans — la croissance la plus rapide de l'IA](https://custovox.ai/fr/blog/nlp-126-milliards-868-milliards-2032): Le marché NLP atteindra 869 milliards en 2032, depuis 126 milliards en 2025. +590% en 7 ans. Le segment IA à la croissance absolue la plus forte.
- [Pourquoi vos meilleurs clients partent — et comment le détecter 3 semaines avant](https://custovox.ai/fr/blog/reduire-churn-client-nlp): La décision de partir est prise 3 conversations avant l'e-mail de résiliation. La plupart des équipes l'apprennent trop tard. Voici comment repérer les signaux d'alerte des semaines à l'avance — et garder vos meilleurs clients.

## Legal
- [Privacy Policy](https://custovox.ai/privacy): How Corpstxt (custovox.ai) collects, uses and protects your personal data, and how to exercise your rights under the GDPR and US state privacy laws.
- [Politique de confidentialité](https://custovox.ai/fr/confidentialite): Comment Corpstxt (custovox.ai) collecte, utilise et protège vos données personnelles, et comment exercer vos droits (RGPD et lois américaines).

## Optional
- [Open-source MCP servers (GitHub)](https://github.com/jeremdecustovox/custovox-ai)
- [custovox-sentiment on PyPI](https://pypi.org/project/custovox-sentiment/)
- [custovox-emotion on PyPI](https://pypi.org/project/custovox-emotion/)
- [custovox-ticket-scorer on PyPI](https://pypi.org/project/custovox-ticket-scorer/)
- [custovox-review-analyzer on PyPI](https://pypi.org/project/custovox-review-analyzer/)